Return & Exchange Policy
RETURN & EXCHANGE POLICY
- We will accept your return and exchange request within 7 days after the product is delivered to your doorstep.
Note: We will not accept any return/exchange request after 7 days.
- Return/exchange is allowed only once per order
- Only products which are unused, unworn, unwashed, not damaged, with all its labels and tags completely intact, in original packaging are eligible for return/exchange.
- You may choose to exchange the purchased item for the reason of size mismatch or in case you wish to buy some other item only once per order. However, if the desired size or item is not available at that moment, the amount would be refunded in form of "Janasya Credits" which could be used in the future within a time span of 3 months from the date of issue.
- All refunds are in the form of "Janasya Credits' to be used in the future within a time span of 3 months from the date of issue.
HOW TO RETURN/EXCHANGE THE PRODUCT?
- Customer can make request for return through the portal itself or by contacting our customer care at 8735035072 / email@example.com.
Once you have placed a return/exchange request from the return section on the top section, our team will go through it and send approval based on our return policy.
Please allow up to 3 business days for it to accept. Once the request has been generated, there are two ways to return the product to us:
- Pick up: We will arrange a courier partner for return pick from your address. you will have to pack the item/s in the original condition received and handover to the courier assigned for collection.
- Self-ship: You may also courier the product to us at our registered address. Threadbucket Studio LLP, A-15/4, Road No 8, Beside Saibaba Temple Udhna Surat, Gujarat 394210 India
- Please call us on 8735035072 or write to us at firstname.lastname@example.org to request a cancellation. Cancellation is allowed only if the product is not shipped from our end. ( We usually ship within 8 hours after receiving the order )
- The customer agrees not to dispute the decision made by Janasya and accepts Janasya’s decision regarding the cancellation.
- We try and deliver our products within 7 to 10 working days and will definitely help you track down your package through our partnering courier company incase of any delay.
- We have made every effort to display the colours of our products that appear on our website as accurately as possible. However, as computer monitors, tablets and mobile devices resolution varies, there might be 15-20% of color variation as compared to actual product.